Returns/Exchanges

Change of Mind

WatchTHAT understands that everyone can have a change of heart however once an order has been processed (order shipped and/or order status changed to complete) no additional changes can be made. We recommend that you think carefully about all the items in your shopping cart before submitting your order.

Goods lost or damaged in transit

In the unfortunate event that you did not receive your goods or worse still they arrived damaged, please contact us as soon as possible. WatchTHAT will arrange to have the damaged item(s) returned and will either replace the product or refund the price to you. Damaged goods must be returned to WatchTHAT in the condition received by you with all original packaging & within a reasonable time frame.

Refunds

When a refund is required WatchTHAT will normally process the transaction within 5 working days. Please note your refund is also subject to account transfer times imposed by the relevant financial institutions.


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